Privacy Policy

Rodavia collects personal data when you submit a booking request through the contact form. This information includes your name, email address, phone number, travel dates, and any preferences you share. We use this data to forward your request to local rental operators and to communicate about your booking.

Booking Form Data

When you fill out the inquiry form, the details go directly to the rental company that will serve you. We store a copy to assist with customer support and to keep a record of the transaction. Your information stays within the booking process - we do not sell or rent personal data to third parties for marketing purposes.

Email correspondence related to your request remains in our system for reference. If you need us to remove your details, contact [email protected] and we will delete records within a reasonable timeframe, except where retention is required by law.

Cookies and Analytics

The website uses cookies to remember your language preference and to track site usage through analytics software. These tools help us understand which pages visitors find useful and where they come from. Analytics data is anonymized and does not identify individuals.

You can disable cookies in your browser settings, though this may affect how certain features work. Session cookies expire when you close the browser; persistent cookies remain until their expiration date or until you delete them manually.

Third-Party Services

The booking widget connects to systems operated by rental companies. When you submit a request, your data passes through their platforms under their respective privacy policies. We work with operators who handle information responsibly, but each company manages its own data practices.

Payment processing, when advance payment applies, involves external gateways. Rodavia does not store credit card numbers or payment credentials on our servers.

Your Rights

Under European data protection regulations, you have the right to access the personal information we hold, request corrections, or ask for deletion. You can also object to processing or request that we transfer your data to another service.

To exercise these rights, send an email to [email protected] or write to Calle Leon y Castillo 217, 35004 Las Palmas de Gran Canaria, Spain. We respond to valid requests within one month.

Contact

Questions about how your data is handled can be directed to [email protected] or by calling +34 928 731 645 during business hours (Mon-Sun: 8:00 - 20:00 WET). We are available to clarify any aspect of this policy.